The A/I service provider for the insurance and legal industry

DIGITAL CLAIM

We are a technology company that uses A / I and machine learning to improve business processes for the insurance and legal services industry.

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3,000,000

Documents processed
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500,000

Claims filed
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100,000

Contracts analysed

1. DATA SERVICE

We read, extract and process data from unstructured documents and deliver automation for your insurance & legal business
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Document service

Mine your data sources for valuable data and extract relevant information from multiple data sources at a fraction of a cost compared to a manual process.

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Enhance decision making

Apply data analysis and drive business decision based on holistic data sets that add significant value to your business.

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Automation

Use the power of machine learning to automate business processes and maximize efficiency within your organization.

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Integration

Easily embed results into your legacy infrastructure.

2. CLAIM SERVICE

We offer a full-stack digital claim customer journey for insurance companies
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Digital claims journey

Create a digital claims journey for your customer based on machine learning and A/I decision making to increase customer service and decreased claim handling costs.

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Digital client relationship

Use communication to increase customer satisfaction, loyalty and tailor-made cross selling mechanisms.

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Digital claims

Use increased transparency of digital claims journey to offer additional claim controlling and additional claims services.

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1. DATA SERVICE

Classification and analysis of legal contracts for large corporate

  • Data mining/ e-Discovery
  • Semantic analysis
  • Structured legal output
CHECK USE CASE
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2. DATA & CLAIM SERVICE

Automating claim management for travel insurance

  • Claim document mining /
  • analysis
  • Claim process automation
  • Recovery automation
CHECK USE CASE
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3. CLAIM SERVICE

Creating a digital customer journey for legal protection insurance

  • Digital & online claim journey
  • Data-driven claim controlling
  • Digital customer relationship
CHECK USE CASE

1. Use case data service

Classification and analysis of legal contracts for legal departement of large corporate

Result

Cloud-based database tool for classification & content analysis of large portfolio (50.000 contracts) of legal contracts.

Problem

Large amount of contracts in TIFF format without searchable information and no functioning database of basic information of legal contracts. Therefore it is time-consuming and expensive to base any business decisions on the content of these contracts.

Digital Claim solution

  • Data mining / e-Discovery

    We used A/I and machine learning to insert all contracts into our database and extract the relevant parts of the contract.

  • Semantic analysis

    We classified sub-lease paragraphs with the help of a lawyer. The output was then learned by our machine and we were able to analyze all 50.000 contracts with a failure rate of 0,7%.

  • Structured legal output

    We provided a legal output overview with all digitizied & searchable contracts that the client continues to use with all processes related to the contracts

2. Use Case Data & Claim Service

Automated claim mangement for travel insurance

Result

Full service & automated claim management process including claim handling and claim recovery for travel insurance company.

Problem

Increasing claim handling and infrastructure costs for manual processing and legacy infrastructure and growing amount of unstructured data/documents. Claim recovery for majority of claims not profitable with given process set up.

Digital Claim solution

  • Claim document mining / analysis

    We classify and analyse inbound claim documents using our AI- and ML-technology.

  • Claim process automation

    Based on classification and analysis we deliver structured data to drive automated decision processes.

  • Recovery automation

    Applied rule sets detects recovery potential within processed claims and dispatch results automatically for post-settlement processing entities.

3. Use Case Claim Service

A digital customer journey for legal protection insurance

Result

A digital claim journey for a legal protections insurance building a digital client relationship with increased claim controlling.

Problem

Existing legal protection insurance has a lack of client relationship and manual claim processes with little claim controlling. The setup does not allow for digital client relationships and the efficient integration of innovative service for third party legal service provider (lawyers).

Digital Claim solution

  • Digital & online claim journey

    Digital and efficient online claims process for insurance customers of legal protection insurance.

  • Digital customer relationship

    Active client communication for ongoing claims lead to customer loyalty and cross selling opportunities.

  • Data-driven claim controlling

    Digital claim management drives down handling costs and offers new possibilities for integrating digital legal services.

Download our white paper

Digitization of legal protection
We love to work with

Our clients

Higher outcome with our

Development partners

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Get in touch

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Find us at

Digital Claim Management GmbH
Fleischmarkt 3 – 5
A-1010 Wien

Imprint

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Company

Name: DCM Digital Claim Management GmbH
Managing Director: Karl Philip Prinzhorn
Commercial Register: Handelsgericht Wien

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Contact

Address: Fleischmarkt 3-5, 1010 Vienna
Mail: hello@digitalclaim.de