We are a technology company that uses A / I and machine learning to improve business processes for the insurance and legal services industry.
The A/I service provider for the insurance and legal industry
DIGITAL CLAIM
3,000,000
Documents processed
500,000
Claims filed
100,000
Contracts analysed
1. DATA SERVICE
We read, extract and process data from unstructured documents and deliver automation for your insurance & legal business
Document service
Mine your data sources for valuable data and extract relevant information from multiple data sources at a fraction of a cost compared to a manual process.
Enhance decision making
Apply data analysis and drive business decision based on holistic data sets that add significant value to your business.
Automation
Use the power of machine learning to automate business processes and maximize efficiency within your organization.
Integration
Easily embed results into your legacy infrastructure.
2. CLAIM SERVICE
We offer a full-stack digital claim customer journey for insurance companies
Digital claims journey
Create a digital claims journey for your customer based on machine learning and A/I decision making to increase customer service and decreased claim handling costs.
Digital client relationship
Use communication to increase customer satisfaction, loyalty and tailor-made cross selling mechanisms.
Digital claims
Use increased transparency of digital claims journey to offer additional claim controlling and additional claims services.
1. DATA SERVICE
Classification and analysis of legal contracts for large corporate
- Data mining/ e-Discovery
- Semantic analysis
- Structured legal output
CHECK USE CASE
2. DATA & CLAIM SERVICE
Automating claim management for travel insurance
- Claim document mining /
- analysis
- Claim process automation
- Recovery automation
CHECK USE CASE
3. CLAIM SERVICE
Creating a digital customer journey for legal protection insurance
- Digital & online claim journey
- Data-driven claim controlling
- Digital customer relationship
CHECK USE CASE
1. Use case data service
Classification and analysis of legal contracts for legal departement of large corporate
Result
Cloud-based database tool for classification & content analysis of large portfolio (50.000 contracts) of legal contracts.
Problem
Large amount of contracts in TIFF format without searchable information and no functioning database of basic information of legal contracts. Therefore it is time-consuming and expensive to base any business decisions on the content of these contracts.
Digital Claim solution
Data mining / e-Discovery
We used A/I and machine learning to insert all contracts into our database and extract the relevant parts of the contract.
Semantic analysis
We classified sub-lease paragraphs with the help of a lawyer. The output was then learned by our machine and we were able to analyze all 50.000 contracts with a failure rate of 0,7%.
Structured legal output
We provided a legal output overview with all digitizied & searchable contracts that the client continues to use with all processes related to the contracts
2. Use Case Data & Claim Service
Automated claim mangement for travel insurance
Result
Full service & automated claim management process including claim handling and claim recovery for travel insurance company.
Problem
Increasing claim handling and infrastructure costs for manual processing and legacy infrastructure and growing amount of unstructured data/documents. Claim recovery for majority of claims not profitable with given process set up.
Digital Claim solution
Claim document mining / analysis
We classify and analyse inbound claim documents using our AI- and ML-technology.
Claim process automation
Based on classification and analysis we deliver structured data to drive automated decision processes.
Recovery automation
Applied rule sets detects recovery potential within processed claims and dispatch results automatically for post-settlement processing entities.
3. Use Case Claim Service
A digital customer journey for legal protection insurance
Result
A digital claim journey for a legal protections insurance building a digital client relationship with increased claim controlling.
Problem
Existing legal protection insurance has a lack of client relationship and manual claim processes with little claim controlling. The setup does not allow for digital client relationships and the efficient integration of innovative service for third party legal service provider (lawyers).
Digital Claim solution
Digital & online claim journey
Digital and efficient online claims process for insurance customers of legal protection insurance.
Digital customer relationship
Active client communication for ongoing claims lead to customer loyalty and cross selling opportunities.
Data-driven claim controlling
Digital claim management drives down handling costs and offers new possibilities for integrating digital legal services.
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Development partners
Find us at
Digital Claim Management GmbH
Fleischmarkt 3 – 5
A-1010 Wien
Imprint
Company
Name: DCM Digital Claim Management GmbH
Managing Director: Karl Philip Prinzhorn
Commercial Register: Handelsgericht Wien